Terms & Conditions
Supporting life with grace and transparency. Please read these terms carefully to understand our commitment to your care and our professional standards.
1. Introduction
Welcome to Raheem Healthcare. By accessing our platform, website, or mobile application, you agree to be bound by these Terms and Conditions. Our services are designed to connect individuals seeking care ("Users") with qualified healthcare professionals ("Raheem Angels").
These terms constitute a legally binding agreement between you and Raheem Healthcare. If you do not agree to these terms, please refrain from using our services.
2. For Service Users
As a Service User, you are responsible for providing accurate information regarding care requirements, medical history, and environmental conditions of the service location.
Safety Protocol
Users must ensure a safe and professional environment for Raheem Angels at all times during a booking.
Care Limitations
Services are limited to the specific tasks agreed upon during the booking process through the app.
Direct solicitation of Raheem Angels outside the platform is strictly prohibited.
Cancellations must be made at least 24 hours in advance to avoid a service fee.
You agree to treat all caregivers with dignity and professional respect.
3. For Raheem Angels
Raheem Angels are independent contractors and not employees of Raheem Healthcare. By joining our network, you agree to:
- Maintain all required certifications and professional indemnity insurance.
- Uphold the Raheem "Gentle Support" hospitality standards in all interactions.
- Respect the privacy and confidentiality of all User medical and personal data.
4. Payments & Fees
All payments are processed securely through our platform. Raheem Healthcare retains a service fee for facilitating the connection, safety checks, and administrative support.
